Sacred Scents

🔒 Privacy Policy

1. Our Commitment to Your Privacy

At Gear Go, your privacy and security come first. We value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

2. Information We Collect

We may collect the following information when you use our website or place an order:

• Personal details such as your name, email address, phone number, and shipping address.
• Payment information (securely processed through trusted payment gateways).
• Browsing data such as IP address, browser type, and pages visited (used for analytics and website improvement).

We only collect information that helps us process your orders and provide a better shopping experience.

3. How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Communicate order updates or special offers (only if you’ve opted in).
• Improve website functionality and customer experience.
• Provide customer support and resolve issues efficiently.

We never sell, rent, or trade your personal information to third parties.

4. Data Protection & Security

We use industry-standard encryption and secure servers to protect your data. All transactions are processed through verified and encrypted payment gateways to keep your payment details safe.

Only authorized Gear Go team members can access your information for legitimate business purposes.

5. Sharing Your Information

Your data may be shared only with:

• Trusted delivery partners (to ensure smooth shipping).
• Payment processors (to complete your transactions securely).
• Legal authorities, if required by law or to prevent fraud.

We ensure that all partners comply with strict data protection standards.

6. Cookies

Our website uses cookies to enhance your experience. Cookies help us remember your preferences, improve site performance, and display relevant offers.
You can adjust your browser settings to disable cookies, but some website features may not function fully without them.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask for corrections or updates to your information.
• Request deletion of your data from our system (where legally allowed).
• Opt out of marketing emails at any time.

To exercise these rights, contact us at privacy@geargo.com or support@geargo.com.

8. Data Retention

We retain your data only for as long as necessary to complete your order, provide service, and comply with legal obligations. After this period, your data is securely deleted.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. Continued use of our website means you accept these updates.

10. Contact Us

If you have any questions or concerns about how your information is handled, please contact our Privacy Team at:
📧 support@geargo.com
We’re always happy to help and ensure your trust in every interaction.

1. Fast & Reliable Shipping

At Gear Go, we take pride in delivering your orders quickly and safely. Once your order is confirmed, our team carefully prepares, packages, and ships your items with trusted courier partners to ensure they reach you in perfect condition.

2. Processing Time

All orders are processed within 1–2 business days. Once shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.

3. Delivery Time

Standard delivery typically takes 3–7 business days, depending on your location. Express delivery options may be available at checkout for faster shipping.

4. Shipping Fees

We offer free shipping on selected products and promotions. Shipping costs, if any, will be clearly displayed at checkout — no hidden fees or surprise charges.

5. Hassle-Free Returns

Your satisfaction is our top priority. If your order arrives damaged, incorrect, or simply doesn’t meet your expectations, you can return it within 7–14 days of delivery — no questions asked.

• Items must be unused and in their original packaging.
• To start a return, simply contact our support team, and we’ll guide you through the process.
• Once we receive your return, a full refund or exchange will be issued promptly.

6. Order Tracking

You can track your order anytime using your tracking number provided after shipping. If you experience any delivery issues, our support team will assist you immediately.

7. Customer Support

For shipping or return inquiries, please contact us at support@geargo.com — we’re always happy to help and ensure your shopping experience remains smooth and worry-free.

1. Our Commitment

At Gear Go, your satisfaction is our top priority. We want every customer to shop with complete confidence. If you’re not 100% happy with your purchase, we’ll do our best to make it right — through a quick and transparent refund process.

2. Eligibility for Refunds

You can request a refund if:

• You return your product within 14 days of delivery.
• The item is unused, undamaged, and in its original packaging.
• You received a wrong, faulty, or damaged product.

Refunds cannot be issued for items that show signs of use or are returned without their original packaging unless the item arrived defective.

3. How to Request a Refund

1. Contact our support team at support@geargo.com with your order number and a short explanation of the issue.
2. We’ll review your request within 1–2 business days and provide simple instructions for returning your item (if applicable).
3. Once we receive and inspect the returned item, we’ll process your refund immediately.

4. Refund Method

Refunds are sent back to your original payment method (credit/debit card, online transfer, or other).
Please allow 3–7 business days for the funds to reflect, depending on your bank or payment provider.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

• Double-check your bank account.
• Contact your card provider — sometimes it takes additional processing time.
• If the issue continues, reach out to us directly at support@geargo.com, and we’ll assist you immediately.

6. Non-Refundable Items

Certain items may not qualify for a refund, such as:

• Gift cards or promotional vouchers.
• Products labeled as Final Sale.

We’ll always make these exceptions clear before you purchase.

1. Introduction

Welcome to Gear Go. By accessing or purchasing from our website, you agree to the following Terms & Conditions. These terms ensure transparency, fairness, and a safe shopping experience for every customer.

2. Using Our Website

By using our site, you agree to:

• Provide accurate and complete information when placing an order.
• Not use the site for any fraudulent or illegal activity.
• Respect all copyright, trademark, and brand materials displayed on the site.

We reserve the right to refuse service or cancel orders if we suspect fraud, misuse, or policy violations.

3. Products & Availability

All products listed on our website are subject to availability. While we do our best to keep inventory up to date, some items may sell out unexpectedly. If that happens, we’ll notify you and issue a full refund or suggest an alternative product.

4. Pricing & Payment

All prices are displayed clearly and accurately. Payments are processed securely through trusted gateways to protect your information.
If an error occurs in pricing or description, we reserve the right to correct it and contact you before processing the order.

5. Shipping & Delivery

We strive to deliver your orders quickly and safely. Delivery times may vary depending on location and courier service. For full details, please review our Shipping & Delivery Policy.

6. Returns & Refunds

We offer a simple, no-hassle return and refund process because your satisfaction matters to us. Please refer to our Return Policy and Refund Policy for clear guidance.

7. Promotions & Discounts

Any special promotions or discount codes are valid only during their specified periods. Discounts cannot be combined unless clearly stated.

8. Limitation of Liability

While we aim to provide the best service possible, Gear Go is not responsible for delays, losses, or damages caused by third-party couriers, external websites, or user errors beyond our control.

9. Privacy & Data Protection

Your personal information is kept secure and used only for processing orders, improving service, and communication. We do not share or sell your data to third parties. Read our Privacy Policy for more details.

10. Contact Us

For questions or concerns, you can reach us anytime at support@geargo.com. Our team is always ready to help and ensure you have a smooth and trusted shopping experience.

11. Updates to These Terms

We may update our Terms & Conditions occasionally to reflect new features or legal requirements. The most recent version will always be available on our website.